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HOW CAN WE
HELP YOU?

Have inquiries? Here are some of the most frequently asked questions we receive or you can contact us!

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  • What happens to my traded-in device?
    Your traded-in device will be refurbished, recycled, and resold.
  • What happens to the data on my traded-in devices?
    Your device will undergo a Data Erasure process (complies with International Standard DoD 5220.22-M) to ensure all data is permanently deleted and unrecoverable. Any personal data left in the device will not be recoverable.
  • I haven't received my payment yet, what should I do?"
    Always ensure that you have received the payment before handing over your device to our InstaCash personnel. Call our Customer Service Centre at 018-6692697 to check the status of the payment. If the payment has been made, our customer service will provide you with the payment slip upon request.
  • How do I cancel an order on InstaCash?
    To cancel your order, just drop us a WhatsApp message with your order ID (MYCA00XXXX) or email us at support@getinstacash.com.my
Selling On InstaCash
  • What happens to my traded-in device?
    Your traded-in device will be refurbished, recycled, and resold.
  • What happens to the data on my traded-in devices?
    Your device will undergo a Data Erasure process (complies with International Standard DoD 5220.22-M) to ensure all data is permanently deleted and unrecoverable. Any personal data left in the device will not be recoverable.
  • I haven't received my payment yet, what should I do?"
    Always ensure that you have received the payment before handing over your device to our InstaCash personnel. Call our Customer Service Centre at 018-6692697 to check the status of the payment. If the payment has been made, our customer service will provide you with the payment slip upon request.
  • How do I cancel an order on InstaCash?
    To cancel your order, just drop us a WhatsApp message with your order ID (MYCA00XXXX) or email us at support@getinstacash.com.my
Post Pickup Process
  • What happens to my traded-in device?
    Your traded-in device will be refurbished, recycled, and resold.
  • What happens to the data on my traded-in devices?
    Your device will undergo a Data Erasure process (complies with International Standard DoD 5220.22-M) to ensure all data is permanently deleted and unrecoverable. Any personal data left in the device will not be recoverable.
  • I haven't received my payment yet, what should I do?"
    Always ensure that you have received the payment before handing over your device to our InstaCash personnel. Call our Customer Service Centre at 018-6692697 to check the status of the payment. If the payment has been made, our customer service will provide you with the payment slip upon request.
  • How do I cancel an order on InstaCash?
    To cancel your order, just drop us a WhatsApp message with your order ID (MYCA00XXXX) or email us at support@getinstacash.com.my
  • What happens to my traded-in device?
    Your traded-in device will be refurbished, recycled, and resold.
  • What happens to the data on my traded-in devices?
    Your device will undergo a Data Erasure process (complies with International Standard DoD 5220.22-M) to ensure all data is permanently deleted and unrecoverable. Any personal data left in the device will not be recoverable.
  • I haven't received my payment yet, what should I do?"
    Always ensure that you have received the payment before handing over your device to our InstaCash personnel. Call our Customer Service Centre at 018-6692697 to check the status of the payment. If the payment has been made, our customer service will provide you with the payment slip upon request.
  • How do I cancel an order on InstaCash?
    To cancel your order, just drop us a WhatsApp message with your order ID (MYCA00XXXX) or email us at support@getinstacash.com.my

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