HOW CAN WE
HELP YOU?

Have inquiries? Here are some of the most frequently asked questions we receive or you can contact us!

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What is InstaCash?


InstaCash is the first App in Malaysia which allows you to get an accurate quotation for your used smartphones within 60 seconds. Our friendly courier will pick-up your smartphone at a location of your convenience and cash is paid into your bank account on-the-spot!




Where can I download InstaCash?


InstaCash is available on both AppStore & Google PlayStore.




How many phones can I trade-in?


There is no limit to the trade-in.




What are the requirements for InstaCash trade-in?


  1. Only smartphones are accepted for InstaCash trade-in.
  2. You must be the legal owner of the trade-in device.
  3. Your trade-in device must not be tied to any existing contract with Telcos.
  4. The phone must not be network and IMEI blocked, reported as stolen or counterfeit.
  5. We only accept devices that are unlocked from iCloud and Google accounts.




Can I trade in a defective device on InstaCash?


Yes, we accept defective smartphones as long as you are able to install InstaCash and complete the diagnostic process. Price quotation would differ depending on the defects of your device




Can I trade-in devices that cannot be switched on?


Yes, you can. Please contact our InstaCash customer service for assistance and a quotation at 011 6527 3417




What if my trade-in device is not listed in the “InstaCash” App?


For unlisted devices, you may also contact our customer service for inquiries at 011 6527 3417. We will try to assist you accordingly.




What if I prefer to trade-in my device face-to-face instead of online?


If you prefer to trade-in your devices in-person, you may walk into our associating retail partners stores and proceed to trade-in there with the assistance of their staffs. Here are our participating partners: Celcom, Digi, Maxis, Machine, Switch, Harvey Norman, Samsung, and Senheng.





 

SELLING ON INSTACASH

Can I do a walk-in for InstaCash trade-in instead?


Yes, you may walk-in to any of our CompAsia stores or our partner store. To find out the nearest store located to you, please contact our customer support at 011 6527 3417




Do you have any other requirements before trading in my device with InstaCash?


We will need to snap a picture of your IC/license to protect InstaCash against potential stolen devices or blacklisted devices.




Who can I reach out to for trade-in inquiries with InstaCash?






 

POST-PICKUP PROCESS

What happens to my traded-in device?


Your traded-in device will be refurbished, recycled, and resold.




What happens to the data on my traded-in devices?


  • Your device will undergo a Data Erasure process (complies with International Standard DoD 5220.22-M) to ensure all data is permanently deleted and unrecoverable.
  • Any personal data left in the device will not be recoverable.




I haven't received my payment yet, what should I do?


Always ensure that you have received the payment before handing over your device to our InstaCash personnel. Call our Customer Service Centre at 011-6527 3417 to check the status of the payment. If the payment has been made, our customer service will provide you with the payment slip upon request.




How do I cancel an order on InstaCash?


To cancel your order, just drop us a WhatsApp message with your order ID (MYCA00XXXX) or email us at support@getinstacash.com.my





OTHERS

Can I do a walk-in for InstaCash trade-in instead?


Yes, you may walk-in to any of our CompAsia stores or our partner store. To find out the nearest store located to you, please contact our customer support at 011 6527 3417




Do you have any other requirements before trading in my device with InstaCash?


We will need to snap a picture of your IC/license to protect InstaCash against potential stolen devices or blacklisted devices.




Who can I reach out to for trade-in inquiries with InstaCash?






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